We do our very best to make you happy! If something isn't right with your order, please contact us for order assistance. Please review our Returns & Exchanges Policy and instructions below. All policies described below apply only to online purchases made through our website.

Please note that colors can vary. Do not make your purchase decision based on the colors you see on the screen. We cannot guarantee an exact match in color and finish due to photography techniques, lighting conditions, and varying screen calibrations. We absolutely recommend you only purchase colors you are familiar with or have thoroughly researched.

How to make a return

Make sure your item fits our return criteria below.
Start your return via our email: minsung@mixtogethers.com.
You will need your order number, along with your email address, phone number, or zip code that you purchased under.
Send your package back to us via the most affordable shipping method of your choice. If available, we recommend noting the tracking number from your shipping label. Customers are responsible for any associated shipping charges.

Returns criteria

Items must be returned within 30 days of receiving them.
All items must be unused.
All items must be in the original packaging and in good condition.
All shipping costs are the responsibility of the customer and are non-refundable.
Upon inspection, the item has to be in a resalable condition. Your return may be rejected if there are signs of use upon receiving them.

Items with any of the following conditions cannot be returned

Items with broken product seals.
Items that have been damaged through customer use or abuse.
Items not purchased through mixtogethers.

Refund

After confirming the condition of the product, and your proof of purchase, we will arrange for a refund within 1-2 business days. Please allow 1-3 business days for the money to reach your account after the refund has been issued, if you have not received the money in more than 5 business days, please contact us.